Because indexing requires costly infrastructure and third-party resources, indexing credits that have already been used cannot be refunded.
At 1Indexer, we provide a URL indexing service that uses indexing credits to process submitted URLs. Every time you submit URLs for indexing and those URLs are accepted by our system for processing, infrastructure resources are used. This includes servers, queue workers, crawlers, data processing, monitoring, storage, network bandwidth, and other systems required to run the indexing workflow reliably.
Because the cost of this infrastructure is high, our refund policy is built around a simple principle: once an indexing credit has been used, that credit cannot be refunded. Used credits represent real processing activity and real operating cost, even if the final indexing result depends on search engine behavior that we do not directly control.
This policy explains how refunds work, what “used credits” means, when a refund request may be considered, and what customers should understand before purchasing or using credits.
Unused indexing credits may be eligible for review if you contact us within a reasonable period after purchase and the credits have not been spent, consumed, submitted, processed, transferred, or otherwise used.
Used indexing credits are not refundable. Once a credit is applied to a submitted URL or indexing job, the credit is considered consumed. This applies whether the URL is indexed quickly, indexed later, not indexed by a search engine, rejected by a third-party platform, removed from the destination website, blocked by robots rules, returns an error, redirects, or becomes unavailable after submission.
Subscription payments, package purchases, credit bundles, promotional credits, bonuses, discounts, and account upgrades may have different handling depending on the situation, but the core rule remains the same: consumed indexing credits cannot be refunded.
Indexing is not a zero-cost digital action. A credit is not just a number shown inside an account dashboard. When a credit is used, our platform performs work in the background. That work can include validating submitted URLs, placing them into processing queues, allocating worker capacity, sending requests, tracking responses, storing job history, checking status, and maintaining the systems that support those steps.
These systems are expensive to run. They require cloud infrastructure, bandwidth, monitoring, redundancy, development time, maintenance, and operational support. In many cases, costs are incurred immediately after a URL enters the indexing workflow. Once that happens, we cannot recover the cost of the resources already used.
For that reason, we do not offer refunds for credits that have already been used. This allows us to keep the service stable, predictable, and available for all customers, while also keeping pricing fair for users who purchase credits and consume them responsibly.
An indexing credit is considered used when it has been applied to an indexing action inside your account. This may include submitting a URL, starting an indexing campaign, uploading a batch of URLs for processing, triggering an automated indexing job, using an API endpoint that consumes credits, or taking any other action that causes the platform to deduct credits for indexing activity.
A credit may still be considered used even if the result is not what you expected. For example, a credit is used if a submitted URL fails to index, takes longer than expected to index, is already indexed, is later deindexed, is blocked by the target site, returns a server error, is redirected, is removed from the web, contains low-quality content, points to a page search engines choose not to index, or is affected by external search engine policies.
Search engine indexing depends on many factors outside our control. We can provide tools and infrastructure to help your URLs get discovered and processed, but we cannot force Google or any other search engine to index a page, keep a page indexed, rank a page, crawl a page on a specific timeline, or treat every URL the same way.
If you purchased credits but have not used them, you may contact support and ask us to review the purchase. We may approve or decline the request depending on the account history, payment status, purchase date, promotional terms, fraud checks, chargeback risk, and whether any part of the package has already been consumed.
If a refund is approved, it will normally be sent back to the original payment method. Processing times may vary depending on the payment provider, card issuer, bank, country, and payment network. We cannot guarantee that your bank or payment provider will make the funds available immediately after we issue a refund.
If only part of a package remains unused, we may, at our discretion, review whether a partial refund is possible. However, partial refunds are not guaranteed. Any credits already used will be excluded from the refundable amount, and additional fees, discounts, promotional bonuses, payment processor fees, or administrative costs may affect the final decision.
If your account includes a recurring subscription, you are responsible for canceling before the next billing date if you do not want to be charged again. Canceling a subscription prevents future renewal charges, but it does not automatically refund charges that have already occurred.
If a renewal payment has been processed and credits, access, or subscription benefits have already been made available or used, the payment may not be refundable. If you believe a renewal occurred in error, contact support as soon as possible so we can review the account.
We may decline refunds for subscription periods that have already started, especially when indexing credits or account benefits have been used during that period. We may also decline refunds when an account has a history of repeated cancellations, refund requests, chargebacks, suspicious behavior, or activity that appears to abuse the service.
Promotional credits, bonus credits, free credits, trial credits, referral credits, coupon-based credits, and other non-paid credits have no cash value and are not refundable. They cannot be exchanged for money, transferred to another payment method, converted into paid credits, or withdrawn from the account.
If a purchase included a discount or bonus credit allocation, any approved refund may be adjusted to account for the promotional terms. For example, if you purchased a discounted credit package and used part of it, the used portion will be treated as consumed, and the remaining value may be calculated based on the actual amount paid rather than the undiscounted list price.
We reserve the right to remove promotional or bonus credits from an account if a related payment is refunded, reversed, disputed, canceled, or found to be associated with fraud or abuse.
1Indexer is designed to help with discovery and indexing workflows, but no indexing service can guarantee that every submitted URL will be indexed by a search engine. Search engines make independent decisions based on their own algorithms, crawl budgets, spam systems, quality signals, technical requirements, canonicalization, robots directives, duplicate content rules, link quality, site authority, and many other factors.
For that reason, a URL not being indexed is not, by itself, grounds for a refund. A used credit pays for indexing work performed by our system. It does not purchase a guaranteed search engine outcome.
Customers are responsible for submitting URLs that are accessible, valid, allowed to be crawled, technically functional, and appropriate for indexing. If a URL is broken, blocked, low quality, hidden behind authentication, noindexed, redirected unexpectedly, removed, or otherwise unsuitable for indexing, the credit used for that submission is still non-refundable.
Please review your URLs carefully before submitting them. Credits used on duplicate URLs, accidental uploads, incorrect files, wrong campaigns, malformed URLs, old URLs, already-indexed pages, or unintended submissions are generally not refundable.
Our system may provide tools to help reduce mistakes, but the customer is responsible for confirming the data they submit. Once the system accepts the job and credits are consumed, the infrastructure cost has already been incurred.
If you believe a mistake occurred because of a technical problem on our side, contact support with the details. We may review logs and account activity to determine whether a credit adjustment is appropriate. Any credit adjustment is at our discretion and does not create a general right to a refund.
We work to keep 1Indexer available and reliable, but no online service is free from interruptions. Temporary downtime, queue delays, maintenance windows, network issues, API limitations, third-party failures, search engine changes, or processing delays do not automatically qualify for a refund.
If a technical issue prevents credits from being processed correctly, we may choose to restore credits, provide replacement credits, extend access, retry failed jobs, or take another reasonable action. In most cases, service credits or account adjustments are preferred over cash refunds because the underlying purpose of the purchase is to use the indexing service.
If you experience a technical problem, contact support with your account email, order details, campaign information, affected URLs, screenshots if available, and a clear explanation of what happened. The more complete the information, the faster we can investigate.
If you file a chargeback or payment dispute instead of contacting support, we may suspend or restrict your account while the dispute is reviewed. Chargebacks create additional costs and administrative work, and they may affect your ability to continue using 1Indexer.
We encourage customers to contact us first if there is a billing concern. In many cases, we can review the issue faster through support than through the payment dispute process.
If a chargeback is opened after credits have been used, we may provide evidence to the payment processor showing the purchase, account activity, credit usage, login history, submitted jobs, and related records.
Refunds may be denied if an account is terminated, suspended, restricted, or reviewed for violating our terms, abusing the platform, attempting to manipulate the service, submitting prohibited content, using stolen payment methods, creating excessive disputes, reselling access without permission, or otherwise acting in a way that harms 1Indexer, our infrastructure, or other users.
If credits are removed or access is restricted because of policy violations, those credits are not refundable. We may also preserve records needed for fraud prevention, security, compliance, and dispute handling.
To request a refund review, contact 1Indexer support with the email address connected to your account, the transaction ID or order number, the purchase date, the package or subscription purchased, and a clear explanation of why you are requesting a refund.
Refund requests should be made as soon as possible. Delayed requests are harder to investigate, especially when credits have already been used or when payment records are older. We may ask for additional information before making a decision.
Submitting a refund request does not guarantee approval. Each request is reviewed based on this policy, account activity, usage history, payment records, and the specific circumstances of the request.
We may update this refund policy from time to time to reflect changes in our service, pricing, infrastructure costs, payment providers, legal requirements, or business operations. The version posted on this page is the current version. Continued use of 1Indexer after this policy changes means you accept the updated policy.
Our goal is to be clear and fair. We understand that customers want predictable billing and transparent rules. At the same time, indexing work requires real infrastructure, and that infrastructure is costly to operate. Once an indexing credit has been used, the work has already been performed and the cost has already been incurred. For that reason, used indexing credits cannot be refunded.
If you are unsure whether 1Indexer is right for your needs, we recommend starting with a smaller credit package, testing a limited number of URLs, reviewing the results, and then purchasing more credits only when you are comfortable with how the service works.